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Open your account with clear privacy rules

Your account, payment, and device data sit under one Privacy Policy before you open an account, from DANA and QRIS receipts to login checks on mobile Chrome from…

Account data scopeDANA and QRIS recordsCookie choicesPrivacy support hours
omset4d Open your account with clear privacy rules
CONTACT ROUTES

Check your privacy contact paths

Fast answers matter when the question is about your own data. Our privacy support routes are split by urgency: live chat for active account checks, WhatsApp for follow-up screenshots, and email for…

Live chat Use the chat bubble from 09:00 to 01:00 WIB when you want to ask what account data we hold. We may ask for your username and last login time before discussing privacy details.
WhatsApp help Send privacy follow-ups through the WhatsApp button if you need to attach a DANA, OVO, GoPay or QRIS receipt screenshot. Please hide unrelated balances before sending the image.
Email requests Write to [email protected] for correction, access, or deletion requests that need a written record. Include your username, registered phone number, and the specific data field you want us to check.
ACCOUNT CONTROLS

Control data settings inside omset4d

Your privacy controls are tied to practical account actions, not hidden legal wording. In the account menu, you can update profile details, check active sessions, reset your password, and ask support to…

Profile edits

Open Account > Profile to change your phone number, email address, or display name. If a field is locked after payment verification, contact support so we can check ownership before changing it.

Session checks

Open Account > Security > Active Sessions to see recent device access. If a session looks unfamiliar, sign it out, change your password, and message live chat with the time shown.

Cookie choices

Cookies help keep you signed in, remember language choices, and measure broken pages. You can clear them through your browser settings, but the next login may ask for fresh verification.

Payment receipts

For DANA, OVO, GoPay and QRIS checks, we store payment references, timestamps, and account matching results. We do not need your full wallet history to confirm a platform transaction.

Record retention

We keep account, chat, login, and wallet records only as long as needed for service, dispute handling, security, and legal duties. Older records are restricted or removed when no longer needed.

Data requests

Ask us to access, correct, or remove eligible data through chat or [email protected]. We confirm account ownership first, then explain what we can change and what must be retained.

Browse privacy answers before you join

These questions cover the privacy checks we receive most often from Indonesia account holders. Read them before you open an account, especially if you plan to use DANA, OVO, GoPay, or QRIS. The answers explain what we collect, why we keep it, how you can ask for changes, and what happens when you log in from a new phone.

We collect the details you type into the account form, such as username, phone number, email, password data, device signals, and login time. We use them to create access, protect sessions, and answer privacy requests.

We record transaction references, payment rail names, timestamps, and matching results so your wallet activity can be checked against your account. We do not ask for unrelated wallet history or contacts.

Yes. Contact live chat or [email protected] with your username, registered phone number, and the field that needs correction. We verify ownership first so another person cannot change your account details.

You can request deletion of eligible data by email. Some records may need to stay for security, dispute handling, payment matching, or legal duties where local law permits, and we will explain that in writing.

Cookies keep your login session active, remember display choices, and help us find broken privacy or account pages. You can clear cookies in your browser, but you may need to log in again.

We may record the new device type, browser, IP region, and login time. If the access pattern looks unusual, we may ask for extra account checks before showing sensitive wallet or profile details.

Only support staff assigned to account and privacy tasks can read the request. We keep access limited, log handling steps, and avoid discussing personal data until the account ownership check is complete.